What is a crew performance manager and do you have to be cabin crew to become one?

A London Gatwick Crew Performance Manager (CPM) is responsible for leading, supporting, and developing cabin crew based at Gatwick. The role focuses on performance management, wellbeing, and ensuring our high standards of safety and customer service are consistently upheld. CPMs act as key points of contact for crew, offering coaching, guidance, and support throughout their careers.

While many CPMs have previous experience as cabin crew essential and desired criteria for the role can vary. These are clearly outlined during live recruitment campaigns, so for the most accurate and up-to-date information we recommend checking the job vacancies listed on the British Airways careers page during a live recruitment campaign.