Picture of Hello.  Can you please advise what happens if you are ill onboard or down route? Are you taken care of or need insurance

Hello. Can you please advise what happens if you are ill onboard or down route? Are you taken care of or need insurance

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Bryan H. asked a question to Cabin Crew

Category: Career Advice

Date asked: Sunday, August 17, 2025

Last reviewed: Wednesday, August 20, 2025

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Dan H.

Cabin Crew

Hello Bryan,


Thanks for your question - it’s a really important one and something many people wonder about.


If you become unwell onboard, you’ll of course be taken out of the service and looked after, with appropriate medical assistance arranged as needed.


If you become unwell down route, you’ll keep your hotel room and have time to rest and recover. Once you’re feeling well enough and fit to fly, you’ll be positioned home in a passenger seat rather than operating the flight.


British Airways also provides crew travel insurance, which includes medical cover while on duty (to cover any hospital cover, etc.) so you won’t need to arrange separate insurance for trips as part of your roster.


Hope that puts your mind at ease a little. Do let me know if you have any more questions, always happy to help!


Dan 😊


Wednesday, August 20, 2025

Bryan H.

Thanks Dan. Your answers are always supportive and encouraging. Your enthusiasm is a great advert to work at BA 😊

Wednesday, August 20, 2025

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