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Top Advice
Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.
Career path
Airport Duty Manager
BAEF
Started 07/2025 to PresentCustomer Operations Manager
British Airways
From 04/2023 to 07/2025Company
What do you like about your job and the company?
I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.
Greatest achievements
I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.
Eugenia O
Top Advice
My career at British Airways has been varied. It would be my 10th year in the company, including my 6 month hiatus. In BA it is very normal to stay in the company for decades. I never understood it until I left. I was desperate to try something new, and I thought that meant leaving the company. The great thing about working for a large organisation, is that there are various roles within the company. I never thought I would end up in Engineering, but it has been the best decision. Network, get to know other departments, because there really is something available for everyone in this company. Look at the careers page for inspiration and read the job description and advert, as some titles can be misleading! I was not afraid to leave BA for another reputable company, and I was not afraid to come back after 6 months. Try something new until you get what you are looking for.
Joe B
Fleet Finance Business Partner
Top Advice
The relationships you build in every role and the credibility you build will provide you with timely and accurate information to make the right decisions.
Simon W
Top Advice
As a recruiter, I would advise potential candidates to focus on showcasing their unique strengths and experiences authentically. Tailoring resumes to highlight relevant skills and accomplishments is crucial, as is researching the company and role thoroughly to demonstrate genuine interest and alignment. Additionally, I encourage candidates to leverage networking opportunities and reach out to professionals in their desired field for advice and support. During interviews, it's essential to articulate one's passion for the role, ask thoughtful questions, and demonstrate a growth mindset by being open to feedback and learning opportunities. Lastly, maintaining a positive attitude and perseverance in the face of challenges can make a significant difference in the job search journey. Remember, each interaction is a chance to learn and grow, so stay proactive, adaptable, and confident in your abilities.