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Top Advice
Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.
Career path
Customer Operations Manager
British Airways
From 04/2023 to 07/2025Airport Duty Manager
BAEF
Started 07/2025 to PresentCompany
What do you like about your job and the company?
I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.
Greatest achievements
I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.
Ruby S
Top Advice
Always keep an open-mind when making decisions, some of my best career moments have happened after I said yes to something that I wanted to say no to, being outside of your comfort zone is when you will learn the most! Create goals to ensure you have things to aspire and work towards, this will keep you on the right path and motivated. Prior to making big decisions, do your research, ask questions and don't worry if you don't understand something the first time - resilience is they key to success.
Eugenia O
Top Advice
My career at British Airways has been varied. It would be my 10th year in the company, including my 6 month hiatus. In BA it is very normal to stay in the company for decades. I never understood it until I left. I was desperate to try something new, and I thought that meant leaving the company. The great thing about working for a large organisation, is that there are various roles within the company. I never thought I would end up in Engineering, but it has been the best decision. Network, get to know other departments, because there really is something available for everyone in this company. Look at the careers page for inspiration and read the job description and advert, as some titles can be misleading! I was not afraid to leave BA for another reputable company, and I was not afraid to come back after 6 months. Try something new until you get what you are looking for.
Alice C
Fare Product Specialist
Top Advice
Let your personality shine - This is what will stand out to a potential employer. Other applicants may have just as much experience as you, but what they don’t have is your unique personality, so really bring that into your interview process. Do not let the job description scare you - it is ok to not tick all the boxes. Job descriptions are full of jargon and can be confusing to an outsider, do not let this put you off, if it is a role you think you are a match for, you are probably more than capable to perform in the role, and companies are likely to offer training to get you up to speed on the aspects you don’t yet have experience in. Don’t just be interviewed, do the interviewing – The potential employer want to ensure they are finding the right candidate, but you also need to be sure you are finding the right employer, don’t be afraid to ask questions and challenge the working environment. You spend most of your life at work, you need to be sure you are finding an environment that aligns with you personally. Be honest with yourself and the interviewer. A mantra of mine is to do a job you love. “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” – Steve Jobs