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Abi P.

Airport Duty Manager

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Top Advice

Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.

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Career path

Airport Duty Manager

BAEF

Started 07/2025 to Present

Customer Operations Manager

British Airways

From 04/2023 to 07/2025

Company

What do you like about your job and the company?

I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.

Greatest achievements

I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.

Other colleagues

Chloe H

Top Advice

This is especially for those that are still at school; I am often asked what subjects are best to take, to best set themselves up to become a Pilot. This is twofold, firstly, the subjects you love, will probably be the ones that keep you most engaged and likely to yield the best results. Secondly, the stereotypical idea of a Pilot being great at Maths and Physics is false - there are those of us that didn't go to University, that have had one, or even multiple careers previously. This is a job most consider for life, it is far more important to do something you enjoy than chase a dream you think you need to.

Kate R

Top Advice

What do you want to do when you're older is asked of young people all the time. Few of us really know. I wanted to be a fire fighter, then in the army, then a pilot. That one stuck. I knew nothing about flying but I heard about the air cadets from a friend and joined. It was the flying that I was most focused on but it gave me an insight into the world of the RAF. The camps were the best and my highlight was a flight in a Hawk; it was so exhilarating. Despite all this I realised the forces were not for me and having no clear options I found nursing. This was never on my radar but I loved it and I tried it for a year before committing and then went to University where I got a degree in Paediatric Nursing. I took so much from being a nurse for those few years before flying raised its head again with another opportunity to get a cadetship with BA. I didn't have high expectations but if you don't try then you won't know. I had a go and here I am today as a Captain.

Eugenia O

Top Advice

My career at British Airways has been varied. It would be my 10th year in the company, including my 6 month hiatus. In BA it is very normal to stay in the company for decades. I never understood it until I left. I was desperate to try something new, and I thought that meant leaving the company. The great thing about working for a large organisation, is that there are various roles within the company. I never thought I would end up in Engineering, but it has been the best decision. Network, get to know other departments, because there really is something available for everyone in this company. Look at the careers page for inspiration and read the job description and advert, as some titles can be misleading! I was not afraid to leave BA for another reputable company, and I was not afraid to come back after 6 months. Try something new until you get what you are looking for.

Discussions with Abi P
How was your onboarding experience?
in Career Tips·Thursday, March 14, 2024
1 response
60 views
Application inquiry
in Application process·Tuesday, December 10, 2024
1 response
34 views