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Top Advice
Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.
Career path
Airport Duty Manager
BAEF
Started 07/2025 to PresentCustomer Operations Manager
British Airways
From 04/2023 to 07/2025Company
What do you like about your job and the company?
I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.
Greatest achievements
I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.
Charlotte B
Top Advice
Given the size of British Airways as an organisation, I learn something new each day and I think it's important to succeed at British Airways to relish learning new things and taking hold of opportunities. You need to be comfortable that you will never know absolutely everything, but be reassured that you have resources and colleagues who will guide you!
Omar A
Top Advice
Being curious allows you to seek new innovative ways of working. Working collaboratively with colleagues helps bring differing perspectives to complex issues.
Eugenia O
Top Advice
My career at British Airways has been varied. It would be my 10th year in the company, including my 6 month hiatus. In BA it is very normal to stay in the company for decades. I never understood it until I left. I was desperate to try something new, and I thought that meant leaving the company. The great thing about working for a large organisation, is that there are various roles within the company. I never thought I would end up in Engineering, but it has been the best decision. Network, get to know other departments, because there really is something available for everyone in this company. Look at the careers page for inspiration and read the job description and advert, as some titles can be misleading! I was not afraid to leave BA for another reputable company, and I was not afraid to come back after 6 months. Try something new until you get what you are looking for.