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Top Advice
Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.
Career path
Airport Duty Manager
BAEF
Started 07/2025 to PresentCustomer Operations Manager
British Airways
From 04/2023 to 07/2025Company
What do you like about your job and the company?
I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.
Greatest achievements
I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.
Ruby S
Top Advice
Always keep an open-mind when making decisions, some of my best career moments have happened after I said yes to something that I wanted to say no to, being outside of your comfort zone is when you will learn the most! Create goals to ensure you have things to aspire and work towards, this will keep you on the right path and motivated. Prior to making big decisions, do your research, ask questions and don't worry if you don't understand something the first time - resilience is they key to success.
Joe B
Fleet Finance Business Partner
Top Advice
The relationships you build in every role and the credibility you build will provide you with timely and accurate information to make the right decisions.
Dan H
Top Advice
I always say to my students at school ‘never be afraid to fail’. It’s only through failure that we learn how to succeed. Not everyone who applies to BA is successful the first time around. That’s OK. Just don’t give up and make sure you learn what you need to do differently next time. BA Cabin Crew come from all walks of life and all ages. If it’s something you’re really interested in then go for it, even if you think it’s way out your comfort zone or unlike anything you’ve done previously. Remember: to most people, the sky is the limit. To those who love aviation, the sky is home.