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Top Advice
Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.
Career path
Customer Operations Manager
British Airways
From 04/2023 to 08/2024Company
What do you like about your job and the company?
I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.
Greatest achievements
I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.
Dan H
Top Advice
I always say to my students at school ‘never be afraid to fail’. It’s only through failure that we learn how to succeed. Not everyone who applies to BA is successful the first time around. That’s OK. Just don’t give up and make sure you learn what you need to do differently next time. BA Cabin Crew come from all walks of life and all ages. If it’s something you’re really interested in then go for it, even if you think it’s way out your comfort zone or unlike anything you’ve done previously. Remember: to most people, the sky is the limit. To those who love aviation, the sky is home.
Macorley C
Top Advice
Your journey starts here! I am so proud to be part of British Airways. One piece of advice I can give, is to learn as much as possible about our airline, heritage and understand the reasons why we have been doing what we do for over 100 years.
Samer T
Senior Revenue Delivery Executive
Top Advice
Don't give up! You will face several challenges along the way, and you might have to settle at one point in your career with something that isn't really fulfilling to you. Learn from your experiences, and let them be a fuel for change. Believe in yourself and never let the willingness to follow your passion die. Take risks even if it means leaving the comfort zone and the security buffer. And most importantly, surround yourself with positive people, who will believe in you, see your potential and encourage you to jump into the unknown when you feel scared to do it. The reward is big, trust me!