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Top Advice
Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.
Career path
Customer Operations Manager
British Airways
From 04/2023 to 08/2024Company
What do you like about your job and the company?
I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.
Greatest achievements
I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.
Ken W
Payroll Team Manager
Top Advice
British Airways is a great employer to work for. The range and variety of roles available is huge and the options to get involved in many of them is available. Everybody has the same goal to ensure that our customers have a great experience and whether you are part of the front facing Cabin Crew or Check In Agents, or Engineers ensuring the aircraft is safe and reliable or Ramp and Turn Round Agents making sure flights depart on time, it is all part of what makes it run so smoothly. Even back office roles, such as Payroll, play an important part of this whole process.
Macorley C
Top Advice
Your journey starts here! I am so proud to be part of British Airways. One piece of advice I can give, is to learn as much as possible about our airline, heritage and understand the reasons why we have been doing what we do for over 100 years.
Omar A
Top Advice
Being curious allows you to seek new innovative ways of working. Working collaboratively with colleagues helps bring differing perspectives to complex issues.