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Top Advice

Anything is possible within a large company like British Airways. Once you are within a large set up the opportunities are endless and you can work across many departments, gaining experience as you go.

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Career path

Customer Operations Manager

British Airways

From 04/2023 to 08/2024

Company

What do you like about your job and the company?

I really enjoy human interaction and where possible helping and developing my team. I have learnt that I have a real passion for working with people and helping them develop within their careers across the organisation. The role is very diverse and no day is the same, which I enjoy as it keeps every day interesting and has developed me as a people manager. Being so close to the operation is also great, as it gives you a real buzz being in the heart of Terminal 5. Overall it has been a great developmental role, transitioning from Engineering to the Heathrow Customer Operation.

Greatest achievements

I felt as though there was a gap in my learning and so undertook a further Apprenticeship through the support of my fantastic. This led me to completing a Chartered Management Business Management degree.

Other colleagues

Kate R

Top Advice

What do you want to do when you're older is asked of young people all the time. Few of us really know. I wanted to be a fire fighter, then in the army, then a pilot. That one stuck. I knew nothing about flying but I heard about the air cadets from a friend and joined. It was the flying that I was most focused on but it gave me an insight into the world of the RAF. The camps were the best and my highlight was a flight in a Hawk; it was so exhilarating. Despite all this I realised the forces were not for me and having no clear options I found nursing. This was never on my radar but I loved it and I tried it for a year before committing and then went to University where I got a degree in Paediatric Nursing. I took so much from being a nurse for those few years before flying raised its head again with another opportunity to get a cadetship with BA. I didn't have high expectations but if you don't try then you won't know. I had a go and here I am today as a Captain.

Alice C

Fare Product Specialist

Top Advice

Let your personality shine - This is what will stand out to a potential employer. Other applicants may have just as much experience as you, but what they don’t have is your unique personality, so really bring that into your interview process. Do not let the job description scare you - it is ok to not tick all the boxes. Job descriptions are full of jargon and can be confusing to an outsider, do not let this put you off, if it is a role you think you are a match for, you are probably more than capable to perform in the role, and companies are likely to offer training to get you up to speed on the aspects you don’t yet have experience in. Don’t just be interviewed, do the interviewing – The potential employer want to ensure they are finding the right candidate, but you also need to be sure you are finding the right employer, don’t be afraid to ask questions and challenge the working environment. You spend most of your life at work, you need to be sure you are finding an environment that aligns with you personally. Be honest with yourself and the interviewer. A mantra of mine is to do a job you love. “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” – Steve Jobs

Omar A

Top Advice

Being curious allows you to seek new innovative ways of working. Working collaboratively with colleagues helps bring differing perspectives to complex issues.

Discussions with Abi P
How was your onboarding experience?
in Career Tips·Thursday, March 14, 2024
1 response
57 views
Hi Abi. Your guidance and advice would be appreciated.
Tuesday, September 3, 2024
1 response
27 views
Application inquiry
in Application process·Tuesday, December 10, 2024
1 response
28 views